Charles Caldas, who has
led Merlin for the past 12 years, will be leaving the independent
music companies' global digital rights licensing agency at the end of
the year. Caldas hails from Australia, where he was running a local
distribution company. Relocating to Europe with his family, Caldas
started at the organisation when it had only a few members,
mostly in Europe and North America, and built it into the fourth
largest basket of music recording rights in the world after the three
majors.
Merlin has since clinched
deals with dozens of digital services, including Spotify,
YouTube Music, Facebook, Deezer, Alibaba, NetEase and Tencent, to
name but a few. In the process, revenues collected by Merlin
went from a a few million dollars a year to hundreds of millions,
with a cume between two and three billion dollars.
Merlin
is registered in Amsterdam, and the organisation has offices in
London, New York and Tokyo. Merlin counts over
900 members, representing tens of thousands of labels from 66
countries. Merlin’s board consists of 15 members – five each from
North America, Europe and Rest of the World.
Caldas
was
awarded the Independent of the Year 2019 award from Dutch indie
labels' association STOMP for his role as CEO of Merlin. “As CEO,
Charles Caldas has been a key figure for Merlin and its independent
members for over a decade. Since the very beginning of the agency,
Charles has been a driving force, making an immense contribution to
Merlin’s success,” said the STOMP Board. Caldas
spoke to Emmanuel Legrand a few weeks before leaving
the agency.
What was the original
promise of Merlin and why did it exits in the first place?
The real impetus for the
starting of Merlin was that the independent sector had always worked
globally as a network. What I was doing in Australia with Schock as a
distributor was mirrored elsewhere in the world. If you were a French
label that needed distribution in Australia, especially if you were
in electronic music, at some point, you'd be talking to Shock. And
vice versa: we had local artists that we thought had potential in
Europe and we would start to talk to our network of people in Europe
or in the US. And we were all operating on the knowledge of our local
markets. Once global retailers started to emerge, and iTunes was
probably the first one of those, the independents were at a
structural disadvantage compared to majors that already had this
global infrastructure, which meant that with one deal with Sony,
Universal, Warner or EMI at that time meant that you had access to
the world's repertoire they represented with one transaction. To
reach the equivalent geographic scope for independents would have
meant thousands of individual transactions. It was very difficult for
all those platforms to get to all the repertoire, so independents
were at the back of the queue when these services were launching. It
was also more expensive for these platforms to make business with the
independent sector with potential thousands of individual deals, so
the initial discussions about Merlin happened around that time.
Wasn't there also an
issue related to how much independents were paid compared to majors?
The prices that
independents were commanding for their music were lesser than what
the majors were getting. I think independent were concerned that they
were entering the digital world with the repertoire of the majors
worth more commercially than the independents' repertoire. So that
was one of the impetus, and the other impetus was that anti-piracy in
the physical space was very much an industry issue with organisations
like the IFPI combatting physical piracy and shutting down pressing
plants of illegal manufacturers of CDs. It benefitted everyone
because everyone was at the risk of having their rights infringed in
that way. Once infringement became digital – and I think KaZaa was
the first instance of this – it became much more profitable for
majors to sue these platforms directly and extract damages directly
from the platforms rather than doing it as an industry action. In the
KaZaa case, it was painted as an industry action, but in reality it
was the majors taking the damages and the independents were left in
the cold. So the first thing with Merlin was to figure out how do we
make easier for these digital platforms that are emerging to get our
music and how do we better protect our rights, both in terms of
infringement of those rights but also in the commercialisation of
those rights. And that was really the key reason why it started.
So fast forward 10 years,
Merlin has distributed over $2 billion to its members...
...and we are on the way
to out third billion!
Did you expect figures
like that when you were making your five-year and ten-year
projections?
No. I am actually going
through old papers and I found a report from one of the earlier board
where we said that if Merlin could turn around 10 million pounds a
year it would be a resounding success! I think we are currently
turning around 10 million pounds every few days. We would have never
expected that we would be paying out the levels that we are paying
out now and that we would have distributed so much money from
infringement settlements and things like the sale of Spotify shares.
When you were having your
first meetings with platforms, were you taken seriously?
It depended on who the
partners were. My first involvement with Merlin in the first six
months was as a consultant, looking at how this could look like. It
struck me very early on that some digital distributors where not
going to pay us less because they could but that it was genuinely
more expensive for them to deal with independents than with majors,
to get all this repertoire and do all those deals. Power in numbers
was an important foundation for Merlin but the efficiencies that it
brings really allowed Merlin to continue to grow. If we were not able
to deliver tangible value to the digital services, they would have
had no reasons to pay us the rates that they pay us. Whilst we had a
responsibility towards the labels to protect and maximise the value
of their rights, we also had a responsibility to our DSP partners to
make an offer as valuable, as efficient and as compelling as
possible, and there should be no questions as to why they should be
engaging with us.
Did it work?
In the early days we had
very different examples. One of my first phone calls was to that
small Swedish start-up called Spotify that was doing some test with
some university students and the tests showed that the students were
leaning heavily towards independent music and they realised that they
did not have enough of it on their platform. They came to us to see
how we could actively help them maximise the users' experience by
making sure that all the independents that we represented were on
their platform when it launched. At the same time we were having a
very public fight with MySpace. They had built this platform mainly
off the value of independent musicians and independent labels were
using it to interact with their fans at the time; and yet when it
came to commercialise the service, they gave major labels deals,
equity and commercial deals but they refused to do it with
independents. So we took a very different approach to that. In the
first year, we made a deal with Spotify, had equity and we were there
at the launch of the service, but on the other hand we were also
fighting very publicly with MySpace about the value of our music. It
does not surprise me to see who prevailed and became a success twelve
years later...
How would you
characterise Merlin? Didn't it purpose change over the years from an
agency representing independent labels to an organisation doing
collective management of rights?
We call it a rights
licensing agency because at heart this is what we do. Obviously, as
the market has evolved and as our membership has evolved, and became
globalised, we have added over the years a lot of things to our
offering as a response to the evolution of the marketplace such as
the importance of access to data, access to real time reporting, fast
payments. But it is still essentially a rights licensing agency that
collects the most significant rights outside of the three majors for
the use of recordings.
Do you view yourself as
the “fourth major”?
We know that we are the
most valuable basket of rights outside of the three majors. If you
look at the Spotify IPO document, they very openly said that the
three majors and Merlin represented 87% of all the streams on their
platform. In a more recent earnings call, Spotify said that two of
the four majors deals have been completed and obviously to say
something like that we must be an important partner. It's a nice
short way to say that we are virtually the fourth major, in terms of
the value that we represent, but the difference is that Merlin has
always been empowering our members to do the best for their
businesses without having a middleman between them and the
marketplace. In that sense we are nothing like a major. We are not
aggregating the practicalities of having all those rights on the
platforms and how people are using all the tools available to them.
What share of the global
market do you claim?
We always say Merlin
represents in excess of 12% of the digital marketplace, but that
depends on the platform and the territory. It can go higher on some
platforms and in some territories.
You regularly say that
there is now a significant amount of money coming from territories
that were previously were not delivering anything, such as Latin
America, Asia and even Africa. How do you explain that?
I think it is partly
because the cost of putting products out in these markets is less
than it would have ever been in the physical space. Trying to
physically move music that has been made available to consumers
around the globe was an impossibility in the physical space.
Streaming platforms are the most compelling, customer-attractive,
cost-efficient ways for consumers to access music, more than it has
ever been in the physical space. Taking Brazil as an example –
consumers rely so heavily on their telephone and it is such a musical
culture that having a music product added to your phone plan and
having access to music through the device that's in your pocket at
the price that's very reasonable is very compelling. We've seen the
growth of Apple Music or Spotify around the world and once they are
present in these markets, consumers like it as an offer. If you look
at the emergence of mobile technology, alongside streaming platforms,
it is then not a great surprise that wherever that population is,
there is going to be a segment of that population that will be
willing to pay for that offer.
How does it translate
financially?
Brazil, Mexico, Chile and
Argentina are now in our top 20 markets. Philippines and Indonesia
are coming up quickly too. It is extremely exciting from a revenue
perspective. And the other thing for us is how much our membership
has boomed. If we go back to our launch data 12 years ago, we maybe
represented companies from about 20 countries around the world. Now,
we are at 66 and it grows all the time. The value is not only great
in terms of international labels getting revenues out of these
markets but also labels and artists from these countries getting
their music out in the global marketplace and bringing value back into
those territories. It's a fascinating phase in the evolution in the
whole music space.
What was your approach
with regards to China?
We sensed that China was
a great opportunity and also a market that was structured inherently
differently. When we started looking at China, which was quite a
while ago, the preferred way to license your music there was to do an
exclusive deal with, generally, Tencent, which is the dominant
player, and relying on them to get your music to all the other music
platforms. But once we started spending sone time on the ground –
we worked with some local experts that helped us navigate the market
– we realised that having a middleman control how your music is
exploited in a market, given what Merlin does, felt inherently wrong.
So we spent a lot of time trying to figure out how we could build
relationships with the key streaming players in the market, and not
do exclusive deals but do individual deals with the key players. We
were very clear that if we were to do business in China it would not
be by giving control of our music to middleman but dealing with each
of the platforms individually. This took a long time to get to that
but we felt vey good about where we got to. It's a complicated
market. It's a market that still takes a lot of navigating. The way
these platforms are structured is much more challenging in the sense
that there is much more UGC on them, content can be uploaded and we
had to do a lot of cleaning up. Despite all of that we are seeing
very positive signs in China.
What are your views on
TikTok?
We definitely think they
should be licensed. It's an incredibly interesting development in how
music gets to consumers, how they interact with it and what they want
to do with it. It has incredible implications from a marketing
perspective. My personal view is that we are going to see several of
these left field entrants come into the market in the next five to
ten years, and the way that music is being shared, viewed, exploited,
is really fascinating. As for any product using music, we believe
they should pay for that music. I am sure that we and the rest of the
industry will find a way to license that platform. TikTok is not the
only new platform that is going to be there. What is interesting
about the value of music in the digital space at the moment is that
it is encouraging investment and innovation again, and where there's
money there's interesting ideas and I don't think TikTok will be the
last of the interesting models that we will see.
The debate in some
countries such as France is about the user-centric model. Some of
your members are adamant that platforms should switch to such model.
What are your views?
We are certainly looking
at that issue. I think the only way you can really make a decision on
which model works best for the market is to do very deep and very
detailed analysis of it. We want to take a very robust research-based
approach to really understand what effect the change in that metric
would bring to our members, territory by territory, genre y genre. It
is probably much more complicated than people are making it up. A lot
of what I read in the press is very simplistic, with people making
assumptions that are not backed by facts. Like with everything that
we do at Merlin, we will look at it from a very fact-based approach
before we take any position.
How do you see the
streaming market evolve, especially now that it is maturing in
markets like North American and Europe?
We are not seeing any
signs of a slowdown. Obviously some territories are closer to
maturity than others, but I still think that the level of penetration
into the mainstream of the market – such a the home, the car,
places where music consumers are not fully served – means that
there are still a lot of opportunities ahead of us. There also
opportunities in the form of convergence between different type of
media and devices. At the moment we are looking at growth in the
streaming space with the existing models but we are going to see a
lot of innovations coming in the future around access to music where
the model will not necessarily be the all-you-can-eat model for 9.99.
People will find new and interesting ways to offer music which will
bring a new wave of monetisation of music. From where we sit we are
very bullish that the growth will continue.
And how do you see Merlin
evolving is such environment, more as it is or more as a
service-driven organisation for its members?
I don't think Merlin will
ever replace the role that distributors play in the marketplace. The
things that Merlin is looking at now – and that the next leadership
will continue – is how do you keep independent in an evolving
marketplace. Previously it was all about commercial terms and access
to the marketplace. We are now using a much more complex set of
measures, in particular how do you use the vast amount of data that
comes from the platforms to enhance your business or keep yourself
competitive and learn how to best exploit your music in the
marketplace? There's still a lot of works for us to do in terms of
helping maximising the effectiveness of the global marketplace. There
will also be challenges. We talked about TikTok. So how do we help
our labels navigate these technological challenges that are happening
and make sure that their rights are protected. I think that Merlin
will keep evolving in the way that the market will keep evolving.
Merlin's principles are still in place and it's about maximise the
value in the marketplace, so that will always be about commercial
terms, but looking forward this is also going to be about how do you
navigate technological challenges, what tools do you need to deploy
to remain competitive, maximise your revenues, in order to understand
the development of the global marketplace. I don't think there will
be any shortage of challenges for the next leadership to look at!
You have on your board
people with pretty strong opinions. Was that easy to navigate?
Look, boards are never
easy to navigate. Independents are independent by nature. But whilst
it can be challenging, to be involved in an organisation like Merlin
has also been the most inspiring. You have those occasional
differences of visions and opinions, but the thing that an
organisation like that does is to keep you on your toes and keeps you
thinking. I've appreciated that because to navigate the digital space
at the speed that it is changing is a complex task, but those extra
voices of people who might see what you don't see or who challenge
things that need to be challenged – some might be right and some
don't – are all part of the beauty of Merlin. Having fifteen people
on the Merlin board that all think the same way would be a disaster.
The strong personalities and the geographical differences bring
different visions and this is what makes Merlin special.
Why are you leaving
Merlin?
It's been an incredible
12-year adventure. The organisation is in very good shape. It has
great executives. It is growing both globally and in terms of
membership. It feels in some ways that it's a good time for the
organisation to enter another phase. As for me, I have very much
appreciated this adventure. Having been deep in this for 12 years, it
was time for me to start a new adventure, whatever that might be. I
feel like I am leaving the organisation in a very good shape and I am
in good shape. Really, this is a life choice, not necessarily a
professional parting of ways.
Do you have any plans for
the future?
It is still a story to be
written. I am energised and fascinated by what is going on in the
digital music field. I can't imagine I am going to land too far from
the tree. But before I do that we are going to have our first
Australian summer in 12 years and that's the only firm plan I have at
this point.